Straight answers.
How ordering, payment, shipping, testing, membership, and returns work here. Nothing is buried in the terms.
Ordering and payment
How can I pay?
Bitcoin only, through our own BTCPay Server. We do not take cards or PayPal.
When is an order placed?
Checkout creates the order and opens a Bitcoin invoice. The order is confirmed the moment that invoice is paid.
Does Kainos run discount sales?
No. We never run sitewide sales. Points earned on orders and spent like credit are the only saving.
Shipping
When is shipping free?
When your order reaches $225. Below that it is a flat $7.99, shown before you pay. Gold and Signature members ship free on every order.
Will tracking be provided?
Yes. Every order ships with tracking, in plain packaging.
Are delivery dates guaranteed?
No. Processing and transit times are estimates. Once a parcel is with the carrier, the carrier's conditions apply.
Products and intended use
What does Kainos sell?
23 research compounds and 3 supplies, in the strengths listed on each product page.
Are products intended for people or animals?
No. Everything we sell is for laboratory research only. Not for human or veterinary use, not for diagnosis or treatment, not for food or cosmetics, and not for human consumption.
Does Kainos provide product-use instructions?
No. We do not provide preparation, administration, personal-use, or experimental instructions.
Membership and referrals
Is membership a subscription?
No. There is no fee and no card on file. Membership comes with your account, and status comes from what you order over your membership year.
What is included?
Points on every order, spent like credit at checkout. Gold adds free shipping on every order and early access to restocks. Signature adds the highest points rate and first allocation when a lot is short.
Quality and testing
Is every lot tested?
Every lot we release is tested by a third-party laboratory, and its Certificate of Analysis is published as soon as it clears.
What appears in lot verification?
The compound, strength, lot number, purity, identity, measured content, test date, laboratory, expiry status, accession number, and the signed certificate once it is published.
What if a lot number is not recognized?
The page says so plainly: Not a Kainos lot. We never treat an unknown number as genuine.
Returns and order help
What should I do with a wrong or damaged item?
Keep the item and all of its packaging, take clear photographs, and write to us with your order reference. Do not send anything back until we tell you how.
How are refunds issued?
In Bitcoin. We confirm the amount and the address with you during the return review.