Write to us.
Include your order reference, the lot number, photographs, or the payment identifier, whichever fits. With those we can look at the actual order instead of guessing.
One form.
For an existing order, reply to your order or shipping email so everything stays in one thread. For anything else, send it here and it lands in the same inbox.
Never send passwords, wallet seed phrases, private keys, medical records, or anything else sensitive. Photographs can follow once we reply.
What to include.
- Order tracking
- Your order reference and the tracking event you want us to look at.
- Wrong or damaged items
- Keep all packaging. Include clear photographs of the parcel, the label, and the affected item.
- COA requests
- The compound, strength, and lot number printed on the vial.
- Bulk pricing
- The compounds, strengths, and quantities you have in mind. We do not give personal-use or experimental guidance.
- Bitcoin payment
- Your order reference and the BTCPay invoice number. Never send a wallet seed phrase or private key.